Customer Service

Shipping & Delivery
Except for custom and special order items, most items will be shipped within 3-5 business days.  We will notify you by email if an item is out of stock.  Orders are shipped Monday through Friday.  Time in transit varies by the location of shipping address, but generally 2 to 5 business days.  If you need your order in a hurry, please call 1-623-435-2640
Orders to Alaska, Hawaii, NPO’s and APO’s ship via USPS or UPS.and will be charged any additional shipping costs imposed by USPS or UPS.  Check the Ship To address on you Order Confirmation – if you fail to put the correct information i.e. Suite, Apartment, Zip Code, Business Name and we incur addtional charges from UPS or the package is undeliverable due to incorrect address, the charges will be passed on to the customer.
Returns & Replacements
Merchandise must be returned within 30 days of the date of purchase. All returned merchandise must be in the original condition along with packaging (tags, warranty information, instructions, box, etc)
We will not accept returned clothing if it has been washed or tags have been removed.
We issue store credit – exchange only on all returns.  No refunds.  A 20% restocking fee may apply on special and/or large orders.
No returns on used items and cannot be returned for exchange or credit.
We will not refund the shipping costs to you or the shipping costs for you to return the item to us.
We reserve the right to replace, repair or issue store credit.  This return policy is only for items that are returned in original condition.
To return an item:
1. Include a copy of the register receipt, name, address and phone number along with instructions for our return department.
2. Return package to:
Allied Surplus
Attn: Returns
12450 N 35th Ave #75
Phoenix, Arizona  85029
3. Place a new order online.  We will apply credit toward your new order and ship to you once your returned item is recieved in its original condition.
If you need further assistance, please contact our customer service department at: 1-888-864-9105
Payment, Pricing & Promotions
We accept Paypal, Visa, MasterCard, Discover and American Express